Premium PATIENT CARE

 Learn from the experts. 

Your practice vision is clear.

Make it your reality.

Guidance for you, training for your team

upSKILLery members

expert courses

learner rating

 topics 

We're not clinical, and we're not compliance.
We're the people side of healthcare.

We're the 'unicorn' that really does (now) exist: expert guidance and training completely centered around people.
From bottom-line growth to patient experience and team culture, we believe human emotions drive all success.
Social Media
Soft Skills
Conversions
Marketing
Practice Growth

New upSKILLs drop every month

COMING SOON: More topics, more experts
 goals 

Grow your practice. 
Create exceptional patient experiences.
Build a culture of excellence.

 Save Time

One easy hub to learn, train, and absorb knowledge. Quickly roll out new info, monitor progress, identify gaps, or celebrate accomplishments with your team!

 Gain Confidence

Know your team is all on the same page: empowered to provide consistent communication and exceptional care to every single patient.

 Achieve Clarity

You must be your own practice growth expert to reach your goals. Master the principles of marketing, conversions, and patient emotions.
 solutions 

We're not normal online learning.

We hate modules and virtual courses, and one-off training events don't stick. Here's why this works:
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Proven Methodologies & Systems for Success
in Guided Application

Access to experts through engaging on-demand masterclasses in a step-by-step, get-it-done format so you can fast forward to results without compromising excellence.

Interactive & Entertaining Bite-Sized Ongoing Team Learning & Inspiration

Soft skill development in practical application that is backed by science in quick weekly doses that entertain and motivate for sustainable change and consistent patient experiences.

One Complete Hub: Your Own Private Learning Management Solution

From rolling out a new process, procedure, or product to a consistent internal onboarding and training program, life is easier with one hub of learning for your team.
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upSKILLery fills a big hole for us when it comes to culture, investing in our team, and soft skills training. We are so proud to offer this type of professional development, it truly feels like a gift for our team that shows them we care about empowering them and giving them the tools to truly succeed - not just at work but in life."
      Kate Landis, OD, Practice Owner

97%

of team learners say that they feel more confident, empowered, and fulfilled as an upSKILLery member (1).
 our why 

Created by healthcare professionals,
for healthcare professionals.

upSKILLery was born out of our founders', The Patient Whisperers, passion for people: serving our patients and empowering the 'whisperers' on our team.

 Where we started

We needed to GROW our practice.

We felt like we were reinventing the wheel. Consultants helped with the big picture, but not the practical how-to. Trial and error took time and resources.

Our world-class practice wasn't reflected online.

Our website and social media didn't embody what made us special. 

Every marketing dollar had to count.

Print, web ads, social media, influencers, online reviews... we had to start from scratch and measure everything to see what really worked for the premium patient.

Where we started

We needed leads to convert into $$$ patients.

Where were we losing their interest in the funnel of decision? We tracked every data point and interaction to define how emotions affect their journey.

Investing in (and keeping!) our star players was important to us.

We had a GREAT team, but couldn't find resources (that fit their roles) to empower them with the skills to 'sell' in a way that honored our patients.

 What we did

We spent a decade building systems that WORKED.

As CMO and Director of Brand Development, we focused completely on people, our team, our patients, and their emotions and created our methodologies for connection and conversion.

We grew like crazy.

It worked. We achieved an average 60% year-over-year cash pay growth rate and exceeded all of our goals.

We decided there should be a collaborative space to share what works with each other.

We spent over two years bottling up what made us wildly successful and how to put it into clear how-to systems for anyone to use.

We tested everything in 1:1 coaching.

Would what work for us work for others too? It did. What a blast to help others find success. 

What we did

Then, we created upSKILLery - what we wish we had in practice and a way to share our secrets with everyone else.

Let's make each other's lives easier, keep one another inspired, and ENJOY what we do more.

upSKILL your team (without adding more to your plate!)

 case studies 

Numbers don't lie.

We are passionate about upSKILLing for a reason. We love people. We also love being successful. It does both.

21%
increase in surgery conversions

after soft skills + conversion training for our own patient care team & counseling doctors (4).

25%
decrease in
cost per lead

year-over-year AND leads were up by
22% after using our emotional marketing strategies (5).

+ 180
Five Star
Reviews

Increased Google review rating from 4.6 to 4.8 and 95 to 278 reviews in under one year after implementing our review system (6).
 REAL PRACTICE. REAL RESULTS. 

Carrie Jacobs, COE
Executive VP of Operations
Chu Vision Institute

Team Trainings: Reviews, Social Media, Soft Skills, & Conversions
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Don't reinvent the wheel. Proven systems. Proven results.

 For  Practice Owners
& Admins

No one cares more about the success of your practice than you do. It's up to you to understand the strategies that drive growth and the psychology behind what motivates people. Get practical systems and methodologies that work. 

 Growth: Increase Premium Patient Volume
 Marketing: The Formulas You Should Know
 Conversions: Emotional Decision Making
 Social Media: The Science Behind Success
and more...

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 For  Your Marketing Team

(Even if that's YOU!)

Practical Application: Exactly what to 'know' and 'do' to see results! Guided walk-through videos, examples, templates, copy & paste, and action item checklists. 

 Online Reviews: How To Improve & What Matters
 Influencer Marketing: Increase Word-of-Mouth
 Social Media: Essential Content Strategies
 Patient UGC Content: Authentic Brand Validation
and more...

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 For  Your Practice Team:

A Learning Experience Journey

Our people are our success. It's our responsibility to empower them with the tools and motivation to achieve the goals we set for them. Learn new skills and HOW to put them to real use.

 Easy, interactive learning experiences
 
Unique content relevant to each learner
 Desktop or app access
 Science-backed learning retention through the Four Stage Learning Journey methodology

Learning is a journey we experience, not an event we 'do.'

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 DEMO ACCESS 

See inside! Take it for a test drive.

If you're like us, you are protective of your team and your culture. Play around in upSKILLery to see if our content is a good match for you!

Access to Masterclasses + Weekly upSKILLs

Experience Our Methodology in Action

 results 

People drive success.

There's a reason that online learning is one of the fastest-growing industries in the world. Globally, we know that investing in our team not only feels good, it also produces real, tangible results.

 
everyone's more fulfilled at work

71%

of team members say job training and development increases their job satisfaction (2).

 
your team is more engaged

+15%

team members with professional development are up to 15% MORE engaged at work (3).

 
become more profitable $$$

+29%

strengths-based team development results in up to a 29% increase in business profits (3).

 
retain your superstars

61%

of team members say 'upskilling' opportunities are an important reason to stay at their job (2).
"I don't have time to create [team] training like this - and couldn't find anything that felt right for my team before now. upSKILLery is training done FOR us, ready to go."
      Emily Collier, Practice Administrator
 ACCESS 

Anywhere, anytime learning experiences: desktop or app

We (and our teams) are busy, so we knew this had to be easy, convenient, and do-able to work. 
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  Convenient notifications
  Easy Face ID login
  Custom reminders
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 weekly team Soft Skills 

The Method + Sneak Peek

Effective learning is not an 'event' that people 'do' - it's a journey that we live. 
Our scientific method includes four stages in our team learning journey: 

1. Knowledge (Learn)

Change perspectives & beliefs, learn soft skills, and understand the science behind human connection.

2. Repetition (Refresh)

Combat the 'forgetting curve' that leaves us with only 10% of what we learned.

Watch a sneak peek:

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3. Retrieval (Recall)

Established by nearly 100 years of research, “retrieval practice” is a learning strategy where we focus on getting information out. 

4. Application (Practical Use)

We cannot fully absorb information until it is put to use in 'real life.' 
I really like the weekly videos! Not only do they help in my practice setting, but I appreciate that they also translate to life outside of work.
The week on using intention to set our own energy was a lightbulb moment for me!
      Diana Aguilar, Front Desk
 Features 

It's gotta be easy to use.

Because let's be real, you and your team are really, really busy. (We know - we were in your shoes, remember?)

Easy on YOU

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See who is learning, who's falling behind, and who is enrolled in what upSKILL in one easy dashboard.
Copy & paste announcement email sharing your new team membership.
Delegate accountability to department managers with access to view their team's progress.
Automatic reminders for team members who fall behind to keep them engaged.

Easy on YOUR TEAM

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Interrupted? Picks up right where they left off.
Notifications right in their inbox when new upSKILLs are unlocked. 
Custom reminders: use it on their schedule!
Face ID app login (never forget their password!)
 REAL PRACTICE. REAL RESULTS. 

Ralph Chu, MD
CEO & Chief Medical Officer
Chu Vision Institute

Team Trainings: Reviews, Social Media, Soft Skills, & Conversions
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 results 

It's why we decided to upSKILL in the first place

These were the results we wanted - and achieved in our own practice by prioritizing an investment in our people.

 GROWTH

Produce sustainable results for measurable outcomes.

  • more patients
  • faster new hire onboarding
  • better online reviews
  • higher conversions
  • increased word-of-mouth revenue
  • higher patient satisfaction ratings

 CULTURE

Deliver value to our team - in a format that they'd enjoy so they could:

  • gain confidence in their skillset
  • feel equipped to succeed
  • see our desire to invest in them
  • feel more job satisfaction
  • stay inspired to upskill
  • have professional development opportunities

 PRACTICE MANAGEMENT

Solve real problems and relieve practice pain points.

  • create consistent patient experiences
  • build a people-centered culture of learning
  • retain superstar team members
  • ready to go, pre-loaded team training
  • on-demand guidance when you need it
  • one easy hub of learning & accountability

What people are saying:

"... so easy to implement directly into my practice. Can't wait to keep learning more."
Layne Meloy, RN, BSM
Practice Owner
Emerald Aesthetics & DPC
"Catalysis for change within practices and individual team members. You won’t be disappointed.”
Brandi Spurling, Founder
Sage Culture Co.
"A comprehensive step by step approach that is easy to follow and refer back to."
Dallas Logan, COO
ClearSight LASIK & 43 Vision 

 what's next 

Curious? If you have questions, we've got you.

We were always careful with where we spent our $ and what we put in front of our team.
See if upSKILLery is the tool that will make your life easier. What feels best?

Get Inside

Test the format, sample the content, get a feel for the user experience.

Take a Tour

Join our founders Christine & Lauren for a video walk through of upSKILLery.

Talk to an Expert

Get a FREE custom recommendation for you & your practice goals!
 FAQ 

Answers to Your Questions

What is upSKILLery?

FAQ 1 description

How do I or team watch the content?

FAQ 3 description

Who in my practice should be a member of upSKILLery?

FAQ 2 description

Can I use upSKILLery before rolling it out to my team?

FAQ 1 description

How do I know if my team is completing their training?

FAQ 1 description

What type of practices is upSKILLery for?

FAQ 1 description

How are your sessions interactive when employees are remote?

FAQ 1 description

What type of practice is upSKILLery not a good fit for? OR Why would upSKILLery not fit my practice? OR What make a practice successful using upSKILLery?

Culture

upSKILLery is just a tool
You need:
A
B
C

???
Learning & Development Officer
Rewards System


upSKILLery uses the most trusted back-end online learning platform on the market.Cloud-based, GDPR compliant*, advanced SSO capabilities, and 99.95% uptime for maximum data protection.Safe. Secure. Reliable. Enterprise-grade safety, security, and reliability for protecting your sensitive content and fully GDPR-compliance for safeguarding your data.We offer all the necessary permission levels: Control access rights in your school on more than 60 different permissions, so you decide who sees what.*What does it mean to be GDPR compliant? At its core, GDPR Compliance means an organization that falls within the scope of the General Data Protection Regulation (GDPR) meets the requirements for properly handling personal data as defined in the law.
(1) 15-week learner experience survey, Mastering Soft Skills: Weekly
(2) The American Upskilling Study: Empowering Workers for the Jobs of Tomorrow, Gallup, 2021
(3) Gallup research on strengths-based management practices: 2018 CliftonStrengths® Meta-Analysis Report
(4) YOY Data Case Study
(5) YOY Client Data Provided
(6) Client Case Study
 What is an upskiller? 
up·skill·er | noun  
Someone who improves on their current skillset and expands their capabilities.